Notifications
At the top-right of the page, you will find a bell icon leading you to the Notifications page.
Getting New Notifications, including DPS Notifications from HMRC
The Get New Notifications button will fetch any new notifications.
This button is essential as this is when Buddy checks for any new DPS notifications from HMRC.
HMRC Notification Errors
Below are some of the potential errors that can come up when fetching notifications, and what action you should take:
- Error Code 500
The error means that your HMRC token failed to validate. Update your Gateway credentials (in the company or at the bureau level if you're an agent) and try again. - Request Failed. Reason Unknown.
The data failed to match. This is likely due to incorrect details such as PAYE reference. Check and update the company settings to ensure accurate data.
Notification Inboxes
Within the notification page, you will see notifications in 2-3 inboxes:
- Organisation
These are notifications for the company you are currently accessing, such as HMRC DPS notifications - Advisor
If you are an Advisor, you will see all advisory notifications, such as payrolls pending review. - My Inbox
These are user-specific notifications, including information on Buddy releases and important updates.