Account Security and Lockout
By default, every account can be accessed via email and password. In addition, some accounts may also require MFA (See: Multi-Factor Authentication (MFA). Without a second-layer of authentication, an account can be accessed as long someone guesses the password correctly.
To prevent this, Buddy will automatically lock out accounts that receive 5 consequent incorrect guesses, for a short period, starting at 15 minutes.
This period will continuously get longer for each further incorrect password attempts.
How to Unlock Account
Should your account have been locked due to incorrect password attempts, you will receive an email as shown below:
You can click Unlock My Account to unlock your account immediately or wait for the timer to unlock the account.
Please make sure to reset your password if the attempts were done by a different person other than yourself.