Announcements and Key Information

Accessing Support and Guides

• Browsing the Help Centre and Searching for Articles
• Submitting Requests from Help Centre
• Managing Your Requests in your Help Centre Profile
• Contacting an Agent over Live Chat
• Guidelines on How to Report an Issue

Announcement on Key Changes (Buddy MT)

• Budget 2025: Upcoming Payroll Changes and Important Notes
• What's Changing for Payroll Year 2024
• Feature Release: EverRoll™ (Automated Payroll), Joint FSSXpress™ Submissions, and Get Started
• Announcement: Significant Changes to Buddy's Help Centre
• Annual Payroll Changes as of 1st January 2023
• Changes to Leave Entitlement Calculations

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Customer Services

• Customer Services and Obligations
• Free Live Chat and Online Support Requests
• Premium Support Agreements
• Callback Service
• Onboarding Package and Training for New Users
• Extraordinary Assistance from Buddy's Team

Software Release Notes

• Release Notes: A Smart Payroll Summary (May 2025)
• Release Notes: A Faster Payroll Experience (24th March 2025)
• Release Notes: Accounting Journaling & Tax Form Improvements (12th February 2025)
• Release Notes: Advanced Custom Reporting and Calculations (17th December 2024)
• Release Notes: User Experience Updates (27th November 2024)
• Release Notes: Employee Documents (16th October 2024)

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