Buddy Live Support
At Buddy, we pride ourselves at being people centred. We understand that contacting a person directly may often be preferred. Hence, our support team offers live chat support for all customers without any additional fees, alongside the self-help assistance that our guides provide.
What are the availabilities of Buddy's Live Support?
Buddy's Support team can generally be found available on chat between 09:00 and 17:00 CET (Central European Time) on business days. The chat operates at a first-come first-serve basis, although you will very rarely find a queue with the chat's minimal waiting time!
How to contact a Live Agent?
While browsing Buddy, you should see a Get in touch button at the bottom right of the page.
Upon clicking this button, our helpful Buddy Bot will welcome you to Buddy and will await for your query. The Buddy Bot will then try to suggest articles related to your query.
However, should you require to contact a live agent, you can press the second Get in touch at the bottom right of the chat, as shown in the screenshot below.
Once the second Get in touch button is clicked, the Buddy Bot will ask if you want to initiate a Live chat or to leave a message, should you prefer an email response.
If you are experiencing a difficulty with engaging in a live chat, kindly let us know by emailing us on support@buddy.hr. You should expect a response within a few minutes or within the next business day.