Self-Service via Help Centre
User independence and ability to self-service is an essential part of the customer experience. Our team has introduced over 200 articles guiding users on using Buddy, as well as educational content, including key information on different taxes and contributions.
As we introduce more content, finding the right article can be challenging. To help navigate our centre, each article is assigned to a category, which is further divided into sections.
Within the help centre, users can utilise the Search function. This guide will provide valuable tips on browsing the Help Centre.
Categories
As per the screenshot above, there are 6 categories you can look for articles:
| Category | Description |
| General User Guide | Articles in this category will help users learn how to best use Buddy, such as adding employees, managing leave, and running payroll. |
| Advisor & Bureau User Guides |
Articles highlighting features tailored for Bureaus and their clients. |
| Employee User Guide | The employee user guide instructs employees and manager on how to use our employee portal and application |
| Buddy Integrations | The integrations section contains a category for each 3rd Party Integration that you can connect with Buddy. Learn why you should integrate and how to set these up |
| Buddy Rulebook | The rulebook explains intricate calculations related to local compliance. This aims to increase transparency for users to understand the outcome on Buddy. |
| Announcements and Key Information | This category contains release notes, announcements on changes (either to Buddy or local legislation) and other important information, such as this guide! |
Search by Category
When you utilise the search functionality, the Help Centre will, by default, show you all articles. From the left-hand side, you can select the Category you want to specifically search in.
For instance, in the example below, I found 11 articles under the search "sickness benefit". Most likely, you want to filter out the articles in the Announcements, so instead, you can select General User Guide or Buddy Rulebook to show only results in that section.
Search Operators
You can utilise standard search operators to improve the results when you are seeking a specific result.
The "Quote" Operator
As in the example above, add quotation marks before and after the phrase to look for articles that contain the whole phrase.
For instance, "sickness benefit" will only look for articles where the whole phrase has been used.
Without this operator, the search results will be more open and may show results where only the word benefit has appeared.
The -Exclude Operator
On the other hand, if you would like to not see a specific word in your result, you can include a dash in front of the word.
For example, the search term sick -benefit would instead show all the articles that contain the word "sick" as long as they do not mention the word "benefit"
The OR Operator
If you want results for two terms, you can include the word OR.
The search term parental OR paternity would give the results that include either of those terms. This can be useful if you are not sure what your keyword should be, and rather than performing multiple searches, you include one with all the terms.