Billing: Frequently Asked Questions (FAQ)

In this FAQ, you will find common questions and answers regarding Buddy's billing method. This includes information on payment methods, dates for subscription charges, updating billing emails, accessing invoice and transaction history, and more.

What is the Preferred Payment Method?

The recommended payment method is by having an active credit card saved in your Billing Details.

We suggest you take a look at: Billing Page Overview (Subscription Plans, Payment Methods and History)

When do Credit Charges Occur?

An email is sent out on the 20th of each month with a pre-invoice indicating the cost of your subscription. The charge will then be processed on the 24th.

In case this fails, there are 2 more attempts before account suspension. Read more here: How and When Will I be Charged for my Subscription?

How do I change the Billing Email Address?

Go to Company Settings and change it under the Company Billing Email field.
Remember to click Save at the bottom!

Where can I download the Invoice?

Invoices are automatically uploaded into Buddy's Billing Section. If paying by bank transfer, the invoice may take up to 2 hours after receipt.

Can I pay without using a credit card?

If you cannot use a credit card for your subscription, you can send a bank transfer instead. Keep in mind that:

You need to use the assigned reference code
There is a minimum purchase of £100 + VAT for bank transfers

See Paying Buddy Subscription via Bank Transfer for more information.

I have an additional 10 Credit administrative Fee in my invoice; what is this?

If you previously paid via bank transfer without including the correct reference code, you may have incurred an additional 10 Credit administrative fee.

I do not agree with the amount charged. Where do I see the breakdown?

You can check your Transaction History from the Billing page. Kindly Note:

All exact payments will have a standard itemised invoice issued automatically.
Any other payments will be applied as a credit on the account, with the invoice reflecting so.

Billing for Advisors

Advisors are a type of account that have centralised billing for multiple clients, such as accountants and payroll bureaus.

I got a separate invoice for one of my clients. Why is this?

Receiving billing for a single company would mean that this is not linked to your advisory. To remedy this, you need to Link the Company Credits to the Advisory.

You will also have to contact our Customer Success team to ensure that the transaction is transferred to your billing account.

Can I, as an Advisor, pay via bank transfer?

Yes, you can! To do so, go to the billing page of any company and access the Payments on Account option. Make sure that use the Reference code that is listed.

As long as the company is linked to your advisory credits, the credits will be automatically linked to your centralised billing account.