How am I Charged for the Subscription of Buddy?
On the 20th of each month, Buddy will process an internal transaction which calculates how many active employees you currently have on the current plan, as well as any backdated processes that were done since the previous month. This will appear on the Billing Page.
Then, on the 24th of the month, Buddy will issue a charge on your credit card (set in the Payment Methods) based on your current balance.
What if I have a positive balance?
For clients that have an existing balance, Buddy will first use the credits from your balance.
For instance, if you have 100 credits and you have used 60 credits on this month's plan, Buddy will use your balance and your new balance will be 40.
Then, in the following month, if you use a further 60 credits, Buddy will first pass a transaction which leads your balance to -20. Then, on the 22nd, Buddy will charge you for those 20 credits.
What happens if my Credit Card is Declined?
If the charge is unsuccessful, Buddy will attempt again on the 28th and again on the 3rd of the following month. The final attempt will occur on the 7th. If there is still a failure of payment, the account will be automatically suspended.
While your account is suspended, your data will still be stored on Buddy, but you will not be able to perform actions (such as editing employees or processing payroll). Once a payment has been verified, then your account will be unsuspended and you can continue your actions.