Payslip Visibility
If one of your employees is unable to view their payslip on the portal, this is usually caused by one of these 2:
- If the Employee is New, check that the personal email field is filled with the correct email and that the employee was invited to their Employee Portal.
Once this has been updated, the employee should be able to see the payslip on their Employee Portal. - If the Employee has been able to view payslips before, the usual cause is that the payroll was re-opened for amendments.
When a payslip is edited, the Employee Access is automatically toggled off. A quick fix for this is to go to Payroll History / Payslips for the relevant period and enable the Portal Access for this employee as demonstrated below.
Kindly contact us at uk@buddy.hr if any anomaly is detected, and the team will be more than happy to assist you in resolving the issue.