Account Suspension
As a valued client of Buddy, we understand that experiencing account suspension can be both confusing and frustrating. In this article, we will provide information on what causes account suspensions, how to prevent this and what you can do to recover your account.
Multiple Transaction Failures
Near the end of every month, our billing engine starts an automated process where the number of Active Employees is determined and a transaction is pushed to the Credit Card inserted in the Billing Section.
When the transaction is rejected, the system emails the client and waits a few days before trying again. After 4 attempts, the system will suspend your account automatically.
Avoiding Transaction Failures
We do recommend adding a second card to your account. This card will not be touched unless the first card fails the transaction.
It's also essential to ensure that a billing email is set correctly in the company settings so that the responsible team receives these communications and can take action immediately.
Restoring Account Suspension
In case your account has already been suspended, you will be required to transfer the entire amount due via Bank transfer by using the Payments on Account option.
Once this is done, your credits should be updated within the following 2 hours of us receiving the funds.