Announcements and Key Information

Accessing Support and Guides

• Submitting Requests from Help Centre
• Managing Your Requests in your Help Centre Profile
• How to contact a Live Agent over chat?
• Guidelines on How to Report an Issue

Announcement on Key Changes (Buddy UK)

• Help Centre for Buddy UK

Customer Services

• Customer Services and Obligations
• Free Live Chat and Online Support Requests
• Premium Support Agreements
• Callback Service
• Onboarding Package and Training for New Users
• Extraordinary Assistance from Buddy's Team

Software Release Notes

• Release Notes: New EPS Import Methods (27th November 2024)
• Release Notes: Employee Documents & UX Improvements (16th October 2024)
• Release Notes: Bulk Changes and Automation Support (16th Sep 2024)
• Release Notes: Enrolment, Interface Redesigns and Security Upgrades (27th August 2024)
• Release Notes: QoL Improvements and Fixes (24th June 2024)
• Release Notes: Pay Item Templates, FPS & EPS Updates and More (7th June, 2024)

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