Announcements and Key Information

Accessing Support and Guides

• Submitting Requests from Help Centre
• Managing Your Requests in your Help Centre Profile
• How to contact a Live Agent over chat?
• Guidelines on How to Report an Issue

Announcement on Key Changes (Buddy UK)

• Help Centre for Buddy UK

Customer Services

• Customer Services and Obligations
• Free Live Chat and Online Support Requests
• Maximise Your Success with Customer Success Plans
• Callback Service
• Onboarding Package and Training for New Users
• Extraordinary Assistance from Buddy's Team

Software Release Notes

• Release Notes: Smart Payroll and RTI Summaries (May 2025)
• Release Notes: Importation Efficiency Update (24th March 2025)
• Release Notes: Optimised Onboarding (12th February, 2025)
• Release Notes: Advanced Client Management and Report Building (17th Dec 2024)
• Release Notes: New EPS Import Methods (27th November 2024)
• Release Notes: Employee Documents & UX Improvements (16th October 2024)

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